MaanSuk Technologies

info@maansuktech.com +91 90256 98946
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Chennai, India & USA

Software Maintenance and Support Services

Monitoring, updates, backups and a named person who answers — for websites, web applications, desktop software and mobile apps, whether or not we built them.

Get a free quote What is covered
The short version

Software does not stay working on its own

Nothing about your system changes, and yet it breaks. A browser updates, a payment gateway retires an API, a certificate expires, a plugin gets a vulnerability, a disk fills up. Maintenance is the work of catching those before your customers do.

Expired certificatesA security warning on your own site, usually noticed by a customer first.
Unpatched softwareKnown vulnerabilities sit open for months and are found by scanners, not by you.
Broken integrationsA gateway or courier changes an API and orders stop flowing quietly.
Backups nobody testedA backup that has never been restored is a hope, not a plan.
Scope

What support and maintenance covers

✓
Uptime and error monitoringChecks every few minutes, with alerts to us before your team notices.
✓
Security updatesCore, framework, plugin and library patches applied on a schedule, tested on staging first.
✓
Backups and restore testsDaily backups kept off the server, with a restore actually performed and verified.
✓
Bug fixesFaults in the existing behaviour corrected, with a record of what changed and why.
✓
Small changesContent, prices, forms, users, reports and the hundred small edits every system needs.
✓
Performance checksPage speed, query times and server load reviewed, with fixes prioritised by impact.
✓
Store and OS complianceApp store policy and platform changes handled before a release is blocked.
✓
A monthly reportWhat was done, what was found, and what we recommend next — in plain language.
Cover

Three levels of cover

Chosen by how much downtime costs you, not by how big your company is.

Essential

Brochure sites and light systems
  • Monthly updates and patching
  • Daily backups, weekly verification
  • Uptime monitoring
  • Email support in business hours
  • Quarterly health report

Standard

Business-critical websites and apps
  • Everything in Essential
  • Fortnightly patching on staging first
  • Bug fixes included, not billed separately
  • A monthly allowance for small changes
  • Phone and email support, named contact
  • Monthly report and review call

Managed

Systems your operations depend on
  • Everything in Standard
  • Priority response with agreed targets
  • Extended-hours cover
  • Release management and version control
  • Roadmap planning each quarter
  • Direct line for urgent incidents
Response

How quickly we come back to you

Severity
What it means
Target first response
Critical
System down, payments failing, data at risk
Within 1 working hour
High
A key function broken, workaround painful
Same working day
Normal
Something wrong but work continues
Within 2 working days
Change request
A small addition or edit you have asked for
Scheduled in the next cycle
Process

What happens when you report something

01

Logged

Raised by email or phone and recorded with a reference you can follow.

02

Triaged

Severity agreed, cause investigated, and you are told what we have found.

03

Fixed on staging

Corrected and tested away from live, so a fix does not create a second fault.

04

Released

Deployed, verified on live, and written up in the monthly report.

India & USA

Working with clients in India and the USA

India

Chennai and nationwide

Support through the Indian working day, on-site attendance in Chennai where a problem needs someone at the machine, and coordination with your local hosting or ISP when the fault is theirs. Invoices in INR with GST.

United States

Remote, overlapping hours

Cover that overlaps US mornings, with urgent incidents picked up before your day starts because our day is already running. Reports and reviews scheduled in your time zone, invoices in USD.

Questions

Frequently asked questions

Will you support software you did not build?

Yes, and a lot of this work is exactly that. We start with a review of the code, hosting and backups, tell you what we found, and agree what can be supported as it stands and what should be fixed first.

Is there a minimum contract?

Cover is arranged monthly or annually, and you can move between levels as your needs change. We do not hold your accounts or code as leverage if you leave.

What is not included?

New features and major version upgrades are quoted separately, so a maintenance retainer is not quietly consumed by a project. Everything else in the list above is covered.

Do you manage hosting too?

We can manage the server, or work alongside your existing hosting provider. Either way, the accounts remain in your name.

What if we want to take it in-house later?

Then we document everything and hand it over properly. That has happened before and it is a fair outcome, not a dispute.

Elsewhere on this site

More from our Chennai team

Web applications Windows software Mobile apps Website design SEO UI/UX design About MaanSuk

Tell us what you need built

Send us a short note about the work. We will tell you what it involves, what we would start with, and how long it takes — before you commit to anything.

Call+91 90256 98946WhatsAppChat on WhatsAppEmailinfo@maansuktech.com

Only the starred fields are needed. We reply within one working day.
Experience
Eleven years building and ranking websites, with one senior reviewing every change.
Where we work
India and the United States. We keep hours that overlap US time zones, so an enquiry from the States is answered inside your business day. About the studio.
Contracts
USD or INR, whichever suits your finance team.
What you keep
Every audit, keyword map, content brief and report is yours to keep, in your own accounts.
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